The Times
The Times Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
2.9 star rating from 4 reviews; sentiment is mostly neutral with a 50% unfavorable vs 25% positive distribution and a recent recommendation favoring The Guardian. Reviewers value diversity of products and customer service but report website and medium pricing concerns.
Positive Feedback
Customers praise helpful phone support and the range of content, reflected in many The Times reviews noting service staff assistance and product variety.
Negative Feedback / Risk Areas
- Repeated missed deliveries and missing refunds cited in several complaints.
- Difficulty finding contacts and problems with website contact options raised in The Times customer complaints.
- Frustration cancelling subscriptions and unresolved billing or refund issues.
Key Takeaways for Future Customers
- Expect mixed feedback in The Times reviews; check delivery reliability before subscribing.
- Have patience with subscription cancellations and consider verifying billing and refund policies.
- Use phone customer service when website contact is unclear for quicker resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
2.9 star rating from 4 reviews; sentiment is mostly neutral with a 50% unfavorable vs 25% positive distribution and a recent recommendation favoring The Guardian. Reviewers value diversity of products and customer service but report website and medium pricing concerns.
Positive Feedback
Customers praise helpful phone support and the range of content, reflected in many The Times reviews noting service staff assistance and product variety.
Negative Feedback / Risk Areas
- Repeated missed deliveries and missing refunds cited in several complaints.
- Difficulty finding contacts and problems with website contact options raised in The Times customer complaints.
- Frustration cancelling subscriptions and unresolved billing or refund issues.
Key Takeaways for Future Customers
- Expect mixed feedback in The Times reviews; check delivery reliability before subscribing.
- Have patience with subscription cancellations and consider verifying billing and refund policies.
- Use phone customer service when website contact is unclear for quicker resolution.
Turn one complaint into a collective action
London, England
Missed delivery
No delivery last week and no refund so far.
We checked the neighbours but couldn't find the paper.
Yesterdays copy was in the newspaper holder at the front door
London, England
Missed delivery
This is the second time our Sunday Times hasn't been delivered.
We looked around our street and then in Anglesmede Way, just in case but no sign of the paper
Tracking down a contact point at The Times
It used to be easy to find an email for a journalist. Now there's no switchboard number published to finding someone to ask was a problem.
I went through customer services who, after checking me out, passed me on to the editorial team. The person who answered the phone there was super helpful - I'm most grateful to her.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy
We are a bit unhappy that our comments have not been answered and now past onto another Company to deal with. So far we have had no contact from them.
As they have another Destinations show in London shortly maybe we have to wait until that is over.
Just thought that someone would have been in contact from the 2nd company sooner. We will see where we go next.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I have read the three comments here in this section and I have also tried to cancel my subscription
Company fixed the issue and I have been provided with apology.
I was anticipating a lot of problems when trying to cancel my subscription of my digital international subscription of The Times. Yesterday I sent my cancellation via E-Mail to the customer service and I have got an answer that my cancellation has been accepted. I am very surprised and pleased.
Preferred solution: cancellation of my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTimes of London subsciption SCAM
I am astounded that I cannot simply cancel my subscription to your newspaper on the website. I signed up for your promotional offer a few months ago.
I have barely used it and now I want to cancel. I've spent my morning attempting to do that. The only option is to call a London number and sit on hold listening to torture music.
I just now received a call back and apparently have succeeded in canceling my subscription.
A supposedly venerable institution such as yours really should not be in the business of making hostages of their subscribers. Whoever came up with this subscription SCAM should be flogged like the pirate he or she is.
Jim Loftus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to cancel international subscription is more complex than brain surgery.
I emailed Times "care" people to cancel my international subscription. No reply.
I told my bank to refuse future credit payments.
And what has Google got to do with things? My original subscription was with the Times directly, not with a third party entity.
User's recommendation: Go with The Guardian.
Please cancel all subscriptions under my name asap. Thank you and happy holidays!
Please cancel all subscriptions in my name (Sandy Stephens or sandyrstephens@***.com or sandyraystephens@***.com). I do not know what this charge of $39.95 is for.
I would like to know if there’s any way to get a refund.
As I do not need your services. Thank you and happy holidays
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