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Contact The Times Customer Service

The Times Phone Numbers and Emails

Customer Service:

  • +44 207 711 1527
  • +44 800 018 5177
  • +44 207 631 8000
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The Times Emails:

Complaints/ Feedback
Customer Service
Letters to the Editor, News Review, Obituaries, Sunday Times World News
General Info
Legal
Media
Press Inquiries, Press Inquiries
Sales/ Reservations
Technical Support
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How to Contact The Times?

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PissedConsumer Reporter
How to Contact The Times?

To reach The Times customer service representative regarding your subscription, billing inquiries, and general support needs, the company provides specific phone numbers depending on the location. If you are a customer in the UK, dial 0800-018-5177. To contact the support manager in Ireland, call 1800-949-687. For international callers, there is the following dedicated line: 0044-207-711-1527. Regarding group subscriptions, apply to the company at 0800-157-7222. To discuss news licensing, contact The Times at 0207-711-7888. If you have inquiries related to Times Print Gallery, dial 0800-912-7136 (new orders) or 0191-2323-558 (existing orders).

The Times offers multiple email addresses designed for specific inquiries. For general subscriber support, contact care@thetimes.com. To get in touch with the press office, send a letter to home.news@thetimes.co.uk (press releases) or pr@news.co.uk (interview requests). Are you interested in group subscriptions? Contact The Times at corporatesales@news.co.uk (sales) or corporatehelp@news.co.uk (account management). The whole list of emails is available after you click on “Contact Us” at the bottom menu of the official company website.

The Times headquarters is based in London at 1 London Bridge Street, London, England SE1 9GF United Kingdom. If you prefer the old traditional communication via the mail, send your correspondence there. Be sure to learn where The Times address is located on the map before you visit the main office.

The Times customer service team operates during the following business hours: Monday through Friday from 8 a.m. to 7 p.m. GMT. On weekends and bank holidays, the company staff is available from 8 a.m. to 4 p.m. GMT.

The Times makes online support accessible through its “Contact Us” page on the company’s website. It includes clickable email links for various departments, ranging from customer care to the press office. Click on the hyperlink you need and send an email directly. You can also communicate with a virtual assistant by clicking on the “Live Chat” button on the right side. To open the “Contact us” page, follow “Contact us” at the bottom menu.

The Times Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    58% phone 42% email
  • The best phone number to call The Times is 442077111527. 86% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday and Sunday, while the shortest are on Friday and Saturday.

  • People call The Times mainly because of activation/ cancellation, account and product/ service.

View full overview ›
PissedConsumer Club

Contact Information

The Times Website:

The Times Help Center:

Corporate Office Address:

The Times
1 London Bridge Street
London, England SE1 9GF
United Kingdom

The Times Rating Based on 3 Reviews

Rating details

2.6
more details
Customer service
Product or Service Quality
Style and Design
Website

Rating stats

Rating trend

Summary of The Times Customer Service Calls

7 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Times?

Activation/ Cancellation Question:

  • “Can’t re subscribe”
  • “Cancel subscription”
  • “Cancel my subscriptions”

Product/ Service Question:

  • “Times on line not working”

Request for Information Question:

  • “I want to know 1hour ahed but still no cridet”

Account Question:

  • “Failed to receive a promised email detailing new subscription price”

Compare The Times Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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